RetailandDigitalBanking:PrinciplesandPractice

RetailandDigitalBanking looksatthechangesthathaveoccurred,includingdevelopmentsinonshoreandoffshoreoperations,callcentresandtheimpactoftechnologyandothercriticalfactorsinretailanddigitalbanking.Thisbookconsiderstheevolutionofretailbankingservicesandthemajorrolethattechnologyhasplayedinprovidingquality,cost-effectiveservicestoconsumers.Thisfascinatingtextthengoesontoofferexpertthoughtleadershiponthefutureofretailbankingandwhatthiscouldmeanforexistingestablishedbanksanddisruptivenewentrants.